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Exam Code: 220-802
Exam Name CompTIA A+ 800 series
Certification Provider: CompTIA
Corresponding Certification: CompTIA A+
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Which of the following would be the BEST format for optical media?
After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?
A. Refresh rate set too low
B. Refresh rate set too high
C. Resolution set too low
D. Resolution set too high
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
A. Change the input mode on the monitor
B. Reboot the operating system
C. Reload the display adapter drivers
D. Toggle the display using the keyboard shortcut
E. Verify network connectivity
A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?
A. Power down the system and replace the CPU.
B. Power down the system and replace the power supply.
C. Install an additional case fan for proper ventilation.
D. Remove the side panel for proper ventilation.
Which of the following security measures is usually found in a laptop?
D. Key fobs
Which of the following can be achieved with Group Policy to help with workstation security measures?
A. BitLocker password
B. Complexity requirements
C. BIOS password
D. Wake on LAN
Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?
A. Recovery console
C. Safe mode
A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?
A. Failing second hard drive
B. Failing system hard drive
C. Bad CMOS chip
D. Bad CPU fan
There must be a second hard drive that is failing. When you hear clicking noises and the speed of the system is not affected, the second hard drive is failing since the primary hard drive is running the OS and other applications and it is working fine, it means the second hard drive has a problem.
A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?
A. Burn their data to DVDs
B. Use a SCSI to USB adaptor
C. USB hard drive enclosure
D. Copy their data to a USB flash drive
Which of the following is the BEST way to get rid of dead pixels on a laptop screen?
A. Replace the inverter
B. Replace the back bezel
C. Replace back light
D. Replace the LCD
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